Simple Signal

Pricing & services

Clear help.
Fair pricing.

I help you choose, set up, and feel confident with technology—without buying more than you need or paying for features you will not use.

See support options Call (716) 380-9321
Needs firstRecommendations based on how you actually use technology.
Clear costsService and travel costs are confirmed before work begins.
No pressureNo pushing features, products, or plans you do not need.
Patient guidancePlain-English help at a comfortable pace.

Straightforward support

Choose the kind of help you need.

Start with one visit or call. If you want ongoing help, phone-support packages are also available.

In-home help$100per hour
Phone help$50per hour
Consultation & setup$250base service fee

From anywhere

Phone support

$50 / hour

A calm, knowledgeable helping hand when you need an answer, a walkthrough, or help solving a problem.

  • Questions, guidance, and troubleshooting
  • Help understanding settings and services
  • Support without an in-home travel fee
Want help on call? Subscription packages are available for ongoing phone support. Compare the three support styles below.
Ask about phone support

From choice to setup

Product consultation & setup

$250 base service fee

Get help choosing the right computer, phone, or plan—and then get it set up properly.

Included
  • Personal needs assessment
  • Product or service recommendation
  • New-device setup
  • Up to 2 hours of in-home support
Purchased separately

Your device or product is purchased at current market cost and is not included in the $250 service fee.

Customer transportation assistance is available by arrangement. Ask for details when scheduling.

Plan a consultation

Your time stays yours

Unused in-home time becomes account credit.

If you pay for more in-home support time than you use, the unused time is credited back to your Simple Signal account.

The credit can pay for future phone support or another in-home visit. It remains a service credit on your account; a distance-based travel fee may still apply to a future in-home appointment.

Before you book

No surprise costs.

TravelYour travel fee is based on distance and is confirmed before an in-home appointment.
ProductsDevices, accessories, and service plans are purchased separately at current market cost.
TransportationCustomer transportation assistance can be arranged and will be discussed before scheduling.

Simple service packages

Start with the outcome you want.

These named services make it easier to explain what you need. Work is billed at the applicable support rate unless it is part of the $250 consultation and setup package.

01

Setup package

New Phone Setup

Set up a new device, move your contacts, photos, apps, and other content, and learn the essentials.

02

Setup package

New Computer Setup

Prepare a new computer, move important content, connect accounts and accessories, and learn the everyday basics.

03

Protection package

Save My Memories

Protect and organize important photos, videos, and documents so your memories are easier to find and safer to keep.

04

Connection package

Family Connection Setup

Set up video calls, messaging, and photo sharing so it is easier to stay close to family who live out of town.

05

Savings review

Phone, Internet & Cable Review

Understand your current plan, compare available options, and avoid paying for features or services you will not use.

06

Cloud package

Cloud Confidence Setup

Understand what is stored in the cloud, organize your accounts, and make sure important content is protected.

Ask about a service

Ongoing phone support

A helping hand is only a phone call away.

Choose the kind of ongoing support that best matches your situation. The monthly support time and price are confirmed with you before enrollment.

Essential

For occasional questions

Friendly phone guidance for the smaller questions and technology frustrations that come up from time to time.

  • Scheduled phone-support time
  • Patient, plain-English answers
  • A familiar person to call

Contact for plan pricing

Comfort

For regular support

More ongoing help for recurring questions, device changes, online accounts, and everyday troubleshooting.

  • Regular monthly support time
  • Room for multiple questions
  • Help keeping technology manageable

Contact for plan pricing

Family

For supporting a loved one

Dependable technology help for a parent or family member who lives nearby or out of town.

  • Ongoing phone-support time
  • Support tailored to your family
  • Coordination agreed with the customer

Contact for plan pricing

We will choose the right amount of support together—without selling you more time than you need.

Compare support plans

Start with a conversation

Tell me what you want technology to do better.

I will help you understand the options and choose a sensible next step.

Call (716) 380-9321